Who this policy covers

SiteLooma provides web design, website development, WordPress setup and customization, e-commerce website setup, website hosting and maintenance, and basic on-page search-engine optimization. This Privacy Policy describes how SiteLooma handles personal information through its own website and direct business operations.

When SiteLooma builds or hosts a website for a client, that client generally determines the information collected from its own visitors and how that information is used. See Client websites below.

Information we collect

Information you choose to provide

• Contact details, such as your name, business name, email address, and phone number.
• Project details, including industry, desired website features, page requirements, selected plan, budget, and messages sent through our forms.
• Client information needed to build and support a website, such as content, photographs, branding files, authorized access details, and support requests.
• Invoice, subscription, and transaction records when you become a customer.

Information generated when you visit

Our website, WordPress software, hosting environment, and enabled tools may process technical information such as IP address, device and browser type, approximate location derived from IP address, referring page, request timestamps, error logs, pages requested, and cookie or session identifiers.

Please do not submit passwords, payment card numbers, government identification numbers, medical records, or other sensitive information through a general inquiry form. If secure access credentials are needed for a project, we will arrange an appropriate transfer method.

How we use information

Depending on your relationship with SiteLooma, information may be used to:

• Respond to inquiries, prepare proposals, and discuss design requirements.
• Design, develop, launch, host, secure, troubleshoot, and maintain agreed website services.
• Manage billing, client communications, subscriptions, service requests, and records.
• Apply requested changes to page titles, metadata, headings, alt text, and internal links as part of basic on-page SEO services.
• Monitor availability, prevent spam or unauthorized access, investigate technical problems, and comply with legal obligations.
• Understand how the SiteLooma website works and make usability improvements, where permitted by applicable law and site settings.

Where required by law, we rely on consent, contractual necessity, legitimate interests, or legal obligations as the applicable basis for processing.

Cookies and similar technology

Our website may use essential cookies or similar storage to support WordPress functionality, security checks, forms, preferences, and signed-in sessions. Depending on the plugins and services enabled, optional measurement tools may also use cookies or related identifiers.

You can generally limit or delete cookies through your browser settings. Blocking necessary cookies can affect the functioning of some website features. Where consent is legally required for optional cookies, SiteLooma should obtain it before activating them.

When information is disclosed

We may disclose information only as reasonably necessary for our services or where permitted or required by law, including to:

• Hosting and infrastructure providers: to operate and protect our website and client services.
• Technology providers: such as WordPress extensions, form delivery systems, cloud storage, backup services, and security tools actually used by SiteLooma.
• Payment processors: to handle payments and recurring billing if online payments are enabled.
• Professional advisers and authorities: for accounting, legal compliance, fraud prevention, or valid requests.
• Business successors: in connection with a lawful business transfer, subject to applicable safeguards.

SiteLooma does not sell personal information collected through its business website or use that information for targeted advertising. If our practices change, we will revise this notice and provide any disclosures or choices required by law.

Payments, subscriptions and domains

Subscription and invoice records may include your chosen plan, payment status, dates, billing contact details, and transaction references. If electronic payments are offered, the payment provider will process payment information under its own terms and privacy notice. Please do not provide full card details through our general contact forms.

SiteLooma customers are responsible for purchasing and renewing their domain names with their chosen domain registrar. That registrar operates under its own privacy policies and may process registrant information separately from SiteLooma.

Websites we design or host for clients

SiteLooma may access or technically process information on websites we design, maintain, or host in order to perform services requested by the client. In many cases, the business operating that website determines the purposes and means of collecting visitor data, while SiteLooma acts as a technical service provider under the client’s instructions.

For questions about a particular client’s appointment forms, purchases, newsletters, analytics, or website tracking, contact that website’s operator and consult its own privacy policy. Client requests for special integrations, tracking tools, or e-commerce processing may require additional privacy notices and agreements.

Data security

We use reasonable technical and organizational precautions appropriate to the information and services involved. Depending on the system, these can include access controls, software updates, secure connections, backups, account permissions, and monitoring for abuse.

No website, hosting environment, email system, or online transmission is completely secure. We cannot promise absolute security; please contact us promptly if you believe information shared with SiteLooma may be at risk.

How long information is retained

We retain personal information only for as long as reasonably needed to answer inquiries, provide contracted services, fulfill legal and tax requirements, maintain security, resolve disputes, and support legitimate business records. Retention periods vary according to the type of information and applicable obligations.

Inactive inquiry records may be removed when no longer useful for follow-up. Billing and contract records may need to be retained longer. Backup copies may remain for a limited period under routine backup cycles before being overwritten or deleted.

Your privacy choices and rights

Depending on where you live and whether a particular law applies to SiteLooma, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information, and to object to or opt out of specified processing. You may also withdraw consent where processing depends on consent.

To make a request, use our contact page and indicate that the message is a privacy request. We may need enough information to verify your identity or authority before processing certain requests. We will respond as required by applicable law and explain if an exception applies.

Visitors outside our home jurisdiction

SiteLooma operates from Rhode Island, United States. Service providers may store or process information in other locations. Depending on your location, those jurisdictions may offer different legal protections. Where cross-border data transfer rules apply, we will use appropriate safeguards as required.

Rhode Island and other privacy laws may provide additional requirements for organizations that meet applicable thresholds or engage in certain data practices. We review those obligations as our business changes.

Children’s privacy

SiteLooma’s web design services and business website are intended for business owners and adults, not children under 13. We do not knowingly solicit personal information from children under 13. If you believe a child has submitted personal information to our business website, please contact us so we can assess and address it appropriately.

Third-party sites and services

Our website may link to domain registrars, payment providers, software platforms, industry examples, or other independently operated sites. We are not responsible for their separate data practices. Review their privacy notices before submitting information to them.

Changes to this policy

We may update this policy to reflect changes in our services, technology, legal obligations, or data practices. When we do, we will update the effective date above and provide any additional notice required by applicable law. The version published here is the current notice for this website.

Questions, privacy requests & business identity

If you have a question about this Privacy Policy, want to ask about your information, or believe information was handled incorrectly, contact SiteLooma using the contact form. Please describe the nature of your request and provide a reliable way for us to respond.

Legal operator: SiteLooma is operated by George DeMedeiros (doing business as SiteLooma), Rhode Island, United States. This business identity is provided for transparency; it does not represent that SiteLooma is a separately incorporated legal entity.